The moment they remember.
Branded boxes, mailers, and packing materials make every order feel chosen.
Marketing inserts, gift notes, and thank-yous land the personal touch at scale.
Subscription boxes, bundles, and kitted assemblies, ready to ship at scale.
The full customization stack.
Custom boxes, mailers, Kraft paper, branded packing slips, plus branded tracking pages. Every brand surface, from cart to porch.
On-demand marketing inserts, Standard and Premium gift notes, plus inserts that change per customer through UnDigital.
Subscription boxes, gift sets, retailer-spec packs, multi-SKU bundles assembled in-warehouse against your work orders.
Built into the operation, not bolted on.
Customization runs in the same warehouses, the same dashboard, and the same team that ships your standard orders. No separate vendor for branded packaging. No second 3PL for kitting.
Configured per SKU
Custom packaging rules, gift-note defaults, insert preferences set per product in the Jetpack dashboard. The right materials get pulled at pick-pack automatically, no walking the floor required.
Refreshed without waste
Marketing inserts print on-demand, so a design update applies to the next order shipping out, not the next batch you produce. Pre-printed packaging stored at SKU level swaps in when you send your next inbound.
Run by your fulfillment team
Same warehouses, same dashboard, same fulfillment team. No second 3PL to onboard. No separate vendor to invoice. Customization runs inside the operation that already ships your orders.
The brand moment starts before the box arrives.
Most brands give away the page their customer sees while waiting for delivery. Yours doesn’t have to. Your tracking page can carry your logo, your colors, your product recommendations, and your post-purchase upsells, on the screen every customer checks while they wait. You cut WISMO support tickets and turn the wait into another conversion surface.
Always fighting for you.
Customization is detail work. Your Jetpack team stays close: keeping inserts current, packaging fresh, and bundles ready for whatever launches next.
Dedicated Client Care
A real human on Slack, email, or phone. Jetpack Care catches the misses before your team does.
Quarterly Optimizations
Every quarter we sit down with you and look for new ways to tighten the workflow, reduce cost, and improve fulfillment performance.
Bolt-On Logistics Team
Direct access to the Jetpack 3PL exec team. Decades of logistics experience on your side, every week.
Frequently asked.
Custom packaging (branded boxes, mailers, Kraft paper, branded packing slips), inserts (on-demand marketing inserts and multi-tier gift notes), kitting and assembly (subscription boxes, gift sets, bundles), and branded tracking pages. Most options are configured per SKU directly in the dashboard, fulfilled in the same warehouses that ship your standard orders.
Yes. We store your custom-branded packaging at SKU level and apply your packaging preferences automatically when each order ships. Different products can use different materials, and the right packaging gets pulled at the pick-pack stage without manual intervention.
Standard gift notes are printed at the packing station in black and white with your logo. Premium gift notes are full-color 4×6 postcards on branded cardstock with handwritten-style typography. Both are configured per order via the dashboard or your storefront integration, and both layer cleanly on top of any other custom packaging you've set up.
Yes. Standard marketing inserts are 4×6 full-color cards printed on-demand against a single design. For inserts that change content per customer based on order history, segment, or campaign data, Jetpack runs through our partnership with UnDigital. They specialize in data-driven personalization at scale: their team handles the onboarding to set up your campaign, tracks the ROI on each variant so you can see what's actually driving repeat purchase, and refines the program based on what's working.
Kitting and assembly is in-warehouse work where multiple SKUs (plus stickers, inserts, custom packaging) get assembled into a single ready-to-ship bundle. Use it for subscription boxes, gift sets, promo bundles, retailer-spec packs, or any multi-component product. Each kit is tracked against a work order in the dashboard with transparent pricing and turnaround times.
Yes for inserts: you can either print on-demand (a design update applies to the very next shipment, no batch waste) or supply pre-printed inserts of your own and we'll insert them automatically per SKU rules. For pre-printed packaging (custom boxes, mailers), inventory is stored at SKU level and the new design rolls in when you send your next batch.
Branded tracking pages replace the generic carrier tracking screen with your logo, brand colors, product recommendations, and post-purchase upsells. Customers checking "where is my order" land on a page that looks like your store, not the carrier's. Cuts WISMO support volume and surfaces another conversion opportunity in the moment between purchase and delivery.
Customization services are line items beyond the base pick-pack-ship rate. Pricing is transparent in your invoice and runs alongside your standard fulfillment costs in the same dashboard. We model the unit economics against your projected volume before turning anything on, so you see the math before you commit.
Most customization options are self-serve: upload insert designs, set SKU-level packaging rules, submit kitting work orders, configure gift-note defaults. The UnDigital personalized-insert program is the one exception, with managed onboarding and ongoing campaign support from a dedicated specialist.
Request a quote or book a call. We'll review which customization layers fit your brand, your channel mix, and the unit economics you're targeting. If something doesn't fit your scale yet, we'll tell you straight.
Let’s talk.
A short call. We’ll look at your packaging spec, your insert program, and your kitting needs, then tell you straight up which customization layers will earn their keep. If something doesn’t fit your scale yet, we’ll tell you straight.